Woke up early this morning as we headed to DFA in Aseana Business Park. Two weeks ago, I was in DFA to renew my passport but I had a minor problem with the original release date of my passport that’s why I was told to come back today. I was advised to come early (the officer even told me to come as early as 7 a.m.) so Mommy and I went early. Then turned out the Director’s Office (D.O.) is not open until 8 a.m so I had to wait there in D.O. while Mommy headed to her office in Makati.
After a few minutes Mommy came back. She forgot to give me the parking ticket so she asked the taxi to come back. The guards made it difficult for her to go in again and hand over the ticket to me. I told them they should be flexible! She cannot wait until I’m finished with whatever business I need to do inside. We have no problem following regulations, we were just asking for a little flexibility as they are SERVING the public who are HUMANS. They cannot just simply follow the freaking rule to the letter.
I also need to mention that I hate the arrogance of DFA people. Hello. Let me remind you people that YOU ARE SERVING THE PEOPLE, not the other way around. So many are complaining (and out loud at that) about how things are done there. Good thing I’m not alarmed by arrogance, I can handle myself. 🙂 I hope this ugly culture will change, PRETTY SOON. Hate it. Hate it!
So going back, from 7:10 a.m, I sat inside the Director’s Office where it was freezing cold. While I was freezing, I got to stare at just about anything inside that office.
The nasty chubby guard who seemed to get to everyone’s nerves (there were three people who got annoyed with him and his tone the time I was there), the nice clean surroundings with nice office furnitures and the unfriendly faces of the officers. It’s fascinating how hard it is for them to give a smile. Tsk tsk.
I got to talk to the same officer who told me to come back today. He just took the receipt and told me to wait again, this was around 8:15 a.m. Then I waited and waited and waited while freezing in that walk in freezer. I thought it’s funny how I was freezing there while I see the hot sun outside. Sayang ang kuryente I thought. It was so cold I was reminded of the first hotel I worked for where the cold temperature reaches the bone. So I waited until 10 a.m. Can you believe that passport releasing took 3 hours?
I’m just glad it’s just over now and I don’t have to go back in the place with awkward silence and frowning people. I really hope this changes. It’s not the essence of the job. I hope they are reminded of this.
It should be, “Service to the Filipino People.”