It used to be good. I mean I don’t have very high expectations from it, only to let me be able to browse and upload.

Then for about a week now, it started to suck. It says I’m connected but I can’t browse. I’m able to browse only for 5-10 seconds then it will stop.

I tried calling *1888 their hotline, and I have to press a lot of numbers and wait a few minutes before I was able to talk to a HUMAN. Then finally when I was already talking to a human, this human seemed to have no intention of listening to me. Then after repeating and repeating my problem, he finally get it then BAM! Connection Disconnected!

I had to call again, go through the grueling process and get this, I have to repeat explaining what my problem is. And the worst part? I have do this FIVE times! Because the connection kept on getting disconnected I had to call them five times! Explain and explain non-stop. This took more than an hour to do. I mean just to report and ask them to fix it but I GOT NOTHING. Just plain frustration.

It’s not the first time I experienced this with them. First time was when I tried their USB modem I bout at Php 4500.00 I think. It was new then. But it was the WORST EVER. It took forever to load Yahoo or Google’s homepage. I was literally falling asleep. I hate it. In the end I threw it out. Not worth having a heart attack for.

I hate customer service. Yes, it’s hell.

We went to Smart Business center in SM Bacoor and it was no different. It was a dead hour and we waited an hour and a half to get to talk to someone. Then she told us she made a report about my prob and I STILL have to call their freaking hotline. WOW!

It’s the same with other companies. Like Sky Cable. Tried calling their numbers here and it just kept on ringing and no one answered. I tried calling for two days. Alright, lost business right there.

I hate that we consumers have to go through this. We are paying customers and we deserve what we are paying for and we don’t have to kind of like beg for them to fix it. It should be working in the first place. It’s been a week now and I’m still annoyed and I have no energy to follow it up.

Yes, customer service hell!

I’m thinking of subscribing to Sky Cable’s Select Plan… If you’re budget conscious as I am, then this is the best plan….

I checked their channel line up and I’m interested with their Starter Plan…

I’m after Asian Food Channel, so nice that it’s included in the package…. But Discovery Travel and Living is not included…. This can be added at additional charge….

I like Discovery Travel & Living so additional Php 20. So total of Php 300.00? Wow!

I wonder what’s the catch?

I’m just a little skeptical about having something installed again as I had disasters with them before. Also customer service hell. I don’t want to be kept on hold and be told “Your call is very important to us, we will attend to you shortly.” Twenty minutes later I was still on hold. Opps this example happened in Singapore hehehhe.. from Starhub… the latest customer service hell I’ve gone through… Though I experienced much worst from SmartBro when I still had their USB modem…. I so hate that one.

Also, I hope installation fee ain’t expensive and it won’t take them 48 years to install it. Hmmmn lets see.

*I have the smiley face here. Hopefully, I could keep the smile the whole process.