EDIT: AS of November 04, 2011, STILL NOTHING! Heard nothing from them and to be honest, I’m not expecting anything from them anymore. But never again will I bring business to them.
Totally bad service is something I cannot take. But living in the Philippines makes you prone to this. I do not get why this is because Filipinos are naturally nice and hospitable people specially to those they do not know personally. What I cannot take even more are people who feel so mighty high that they do not know how to own up to their mistakes and say sorry. Just that, a simple sorry will work and then try to improve and correct such mistakes.
I am writing to whoever upper level management executive who can take some action with this situation I unfortunately had experienced again. If Johnny Valdes gets to read this, the better.
Let me tell you what happened. I ordered a carbon steel wok from Amazon second week of December 2009 and conversed with Analyn Diego. I just had a very simple instruction, that the wok be brought to your Buendia/Dian branch as I prefer to pick the package there. Then after a month I was informed that the package was already there and ready for pick up. When my father and I got there, they had no idea about my package. They looked around them then told me it’s not there. And they had no initiative to find my package. I was the one who told them to look in other branches as I knew then that Johnny Air has a branch in Megamall. That was the time they made a call and that’s when they informed me that it was in Salcedo Village branch. My only instruction, to send it to Buendia / Dian branch was neglected. We decided to just drive to Salcedo Village and when we got there we weren’t given any attention by the female clerk whom I believe is Christine I am not really sure now. So the very first encounter I had with Johnny Air then (January 2010) was terrible but I thought maybe it’s because they are new and SOP’s aren’t well established then. But I must be honest that I almost lost my temper with the horrible service I received with all three of your staff and of the package being lost, lack of initiative is unacceptable too. But i just let it go.